STEP2 If the situation does not improve after implementing measures for trouble symptoms, it is possible that the main unit is malfunctioning.
Please contact us by e-mail (attach a video of the trouble symptoms).
Please contact us by following the steps below.
1.Take the following videos and images.
(1) Take a video of the trouble symptoms.
(2) Take a picture of the rating label (the label with the product serial number) on the back of the product.
2.Enter the following trouble symptoms from Contact us and send it to us (e-mail).
(Please be sure to attach a video of the trouble symptom and the label with the product serial number.)
Please continue to check the online shop from STEP 3.
How to request repairs – online shop