OVERVIEW
This website is operated by RELTEC Medical Devices Corporation (“Reltec”)Reltec. Throughout the site, the terms “we”, “us” and “our” refer to Reltec. Reltec offers this website, including all information, tools and Services (as defined below) available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority (i.e., 18 years old or older), or that if you are a minor, you are acting with involvement of your parent or legal guardian, who has given us its consent to allow you to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCT DESCRIPTIONS/ GEOGRAPHICAL LIMITATONS
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. Specifically, the sales of products through this website are limited only to residents in the country where our products can be bought, and we will refuse any order if placed (a) by non-residents, (b) from outside of the country or (c) with the shipping instruction directed to any address outside of the country. In addition, we may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – FORMATION OF CONTRACT
If you order a product through this website, you will receive an “order confirmation” email indicating order receipt confirmation and the details of the order. Your order is an offer to purchase the product. For all products sold through this website, regardless of the payment method and delivery option you choose, your offer to purchase the product is accepted and a contract is formed when you receive an “order confirmation” email from us. If you have ordered multiple products in one order and received an “order confirmation” email with respect to only a part of such order, then a contract will not be formed concerning the other products until the “order confirmation” email for those products is provided separately.
SECTION 7 – RETURN AND REFUND
Products sold through this website are subject to return, refund or replacement only according to our Return and Refund Policy: [LINK TO REFUND POLICY]. The amount of time required to complete such process will differ based on the processing capacity of our return center and the payment method selected. Bank charges as well as other expenses necessary for wire transfer will be deducted from the amounts to be refunded by Reltec. No interest will accrue on the amounts to be refunded by Reltec.
SECTION 8 – TRANSFER OF TITLE / RISK OF LOSS
Title and all risks of loss for all items purchased through this website will pass to you upon our delivery to the carrier regardless of the payment method and delivery option you choose.
In addition, the terms of delivery for our products sold through this website are also governed by our Delivery Policy: [LINK TO DELIVERY POLICY]
SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. In addition, you are prohibited from reselling or redistributing any product you ordered through this website. In case we suspect that you have resold or redistributed any product ordered through this website, we will exercise the aforementioned right to limit or prohibit your future order and refuse any order placed by you.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 10 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 11 – THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 12 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 13 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 15 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, or domestic regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 16 -Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our services will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results obtained from the use of this service will be accurate or reliable.
You agree that we may delete or cancel the Service at any time without notice to you.
You expressly agree that your use of the Service, or inability to use the Service, is at your sole risk. The Service and all products and services provided to you through the Service are provided “as is” for your use (except as expressly stated by us) and without any representations, warranties, or conditions of any kind, whether express or implied, including, but not limited to, implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. In addition, all products sold through this website are subject to the warranty terms set forth in the documentation accompanying the product, and we make no other warranties (except as expressly stated by us).
In no event shall Reltech, its directors, officers, employees, agents, contractors, interns, suppliers, service providers, or licensors be liable for any lost profits, lost revenues, lost savings, loss of data, replacement costs, or similar damages, including but not limited to any type of injury, loss, claim, direct or indirect, incidental, punitive, or consequential damages. Furthermore, we shall not be liable for strict liability (including product liability) arising from the use of products purchased through our services, or any other liability, including but not limited to damages arising from the use of our services or products (including those caused by errors or omissions in the content), or losses or damages resulting from the use of content (or products) made available through our services or through posting, transmission, or other methods via our services, even if we were aware of the possibility of such losses or damages.
SECTION17-Replacement of defective products
We take every precaution to check the quality of our products, but in the unlikely event that you receive a defective product or the product is damaged during shipping, please contact us within 8 days of the delivery date. Even if the product has been opened or unpacked, we will replace it with an equivalent product. After this period, the product will be handled in accordance with the warranty card included with the product.
SECTION18-Cancellation and Delivery of Substitute Products
In the event that we are unable to deliver the scheduled product due to unavoidable accidents, disasters, inclement weather, or other reasons beyond our control, we will refund the purchase price or, with your consent, provide a substitute product that we deem to be equivalent to the original product (the specifications of the product may differ). However, you hereby agree in advance that if we are unable to provide a substitute product, we may cancel the sales contract at our discretion.
SECTION19-After-sales service
After-sales service is provided in accordance with the terms and conditions stated in the warranty card attached to the product. Our after-sales service terms and conditions apply to the provision of after-sales service.
SECTION20-Liability for Damages
Unless otherwise specified in these Terms and Conditions, the Company shall not be liable for any direct or indirect damage caused to the customer or a third party by defects in the product or delivery delays, except in cases where such damage is attributable to the Company. Even if the damage is attributable to our fault, except in cases of intentional misconduct or gross negligence on our part, we shall not be liable for any damages exceeding those that are considered to be normally caused by the defect or use of the product (so-called ordinary damages) in accordance with generally accepted standards. The compensation amount shall be limited to the amount paid by the customer to us.
SECTION21-Indemnification
You agree to indemnify, defend, and hold harmless Reltec and our officers, directors, agents, contractors, licensors, service providers, subcontractors, RS, suppliers, interns, and employees from any claims or demands (including reasonable attorneys’ fees) made by third parties arising out of or in connection with a violation of these Terms of Use or any documents incorporated by reference herein, or a violation of any law or the rights of a third party.
SECTION22-Severability
If any provision of these Terms of Use is found to be illegal, invalid, or unenforceable, that provision shall be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms of Use, and such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION23-Termination
The obligations and responsibilities of the parties arising prior to the termination date shall survive the termination of this Agreement for all purposes.
These Terms of Use shall remain in effect unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our services or by ceasing to use our site.
At our sole discretion, if you fail to comply with any term or provision of these Terms of Use, or if we suspect that you have failed to comply, we may terminate this Agreement at any time without notice, and you shall remain liable for all amounts payable up to the date of termination. We may also refuse access to our services (or any part thereof) accordingly.
SECTION24-No Waiver/Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use, as well as any policies or operating rules posted by us on this site or in connection with the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).
Any ambiguity in the interpretation of these Terms of Use shall not be construed against the drafter.
SECTION25-Governing Law
These Terms and Conditions and individual agreements between us and our customers for the provision of services shall be governed by and construed in accordance with the laws of Japan.
SECTION26-Dispute Resolution
The district court with jurisdiction over Reltec’s main place of business shall have exclusive jurisdiction as the court of first instance for any disputes arising from or related to these Terms of Use or any separate agreement between us and you for the provision of services.
SECTION27-Changes to Terms of Use
The latest version of the Terms of Use can be found on this page at any time. We reserve the right to update, change, or replace any part of these Terms of Use by posting updates and changes to our website at our sole discretion. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the services following the posting of any changes to these Terms of Use constitutes acceptance of those changes.
SECTION28-CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@reltec.co.jp